olb FAQ

Opening an account on olb begins with registration. You provide your email address, choose a password, enter your full name, date of birth, and mobile number. After you submit this information, we send a verification link to your email. Click the link to confirm your email address.

Next, you complete identity verification (KYC). We ask for a copy of your government-issued identity document—your KTP or passport—and proof of your current address, such as a recent utility bill or bank statement. Upload these documents through your account dashboard. We cross-check your information against government records and typically complete verification within one business day.

Once verified, you can add a payment method and make your first deposit. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). After your deposit is confirmed, you can start using olb to predict football matches, play live-dealer games, or explore esports markets.

If you forget your password, go to the login page and click the "Forgot password?" link. Enter the email address associated with your olb account. We send a password reset link to that email within a few minutes.

Open the email and click the reset link. You are taken to a page where you enter a new password. Choose a strong password with at least eight characters, including letters, numbers, and symbols. Confirm your new password and submit.

You can now log in with your new password. If you do not receive the reset email within ten minutes, check your spam or junk folder. If you still cannot reset your password, contact our support team with your email address and a description of the issue.

When you request a withdrawal on olb, our system reviews your request to verify that your account is in good standing and that you have sufficient funds. This verification typically takes between one and three business days. During this time, your funds remain in your olb account.

Once verification is complete, your withdrawal is processed to your payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank virtual account (online payment, e-wallet, mobile banking, local payment). The time for funds to appear in your external account depends on your payment provider. E-wallet transfers may complete within minutes to hours; bank transfers typically take one to three business days.

If your withdrawal is delayed beyond the expected timeframe, contact our support team. Provide your withdrawal request number and the date you submitted it, and our team will investigate.

We do not charge fees on deposits or withdrawals on olb. The full amount you deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank virtual account is credited to your account balance. Similarly, when you request a withdrawal, the full amount is processed to your payment method without deduction.

However, your payment provider—your e-wallet, bank, or payment network—may charge its own fees. These fees are determined by your provider, not by olb. We recommend checking your provider's fee schedule before depositing or withdrawing if you are concerned about transaction costs.

For example, a bank virtual account transfer may include a processing fee from mobile banking, local payment, online payment, or e-wallet; an e-wallet transfer via mobile banking may include a network fee. These are not olb fees and are outside our control.

RTP stands for Return to Player. It is a percentage that describes the long-term payout rate of a slot game. For example, a slot game with an means that over thousands of spins, the game is designed to return 96 cents of every dollar wagered, with the remaining non-specific info retained by the operator.

RTP is a theoretical average calculated over a very large number of plays. Individual sessions—your play today or tomorrow—may result in wins or losses that differ significantly from the RTP because slot outcomes are random. A high RTP does not guarantee that you will win; it reflects the game's mathematical design.

We display the RTP for each slot game on olb—such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—in the game information or rules section. You can view the RTP before you play so you understand the game's payout structure.

Free bets and free spins are promotional offers that olb may provide to new or existing users. A free bet is a credit you can use to place a prediction on football matches, live-dealer tables, or esports markets without using your own funds. Free spins are complimentary plays on a slot game, such as Aviator or Sweet Bonanza.

When you receive a free bet or free spins offer, we credit your account with the promotional amount. You can then use it to play. Any winnings from free bets or free spins are added to your account, but they are subject to terms—for example, they may need to be wagered a certain number of times before you can withdraw them.

Free promotional offers appear in your account dashboard under the "Promotions" or "Offers" section. We notify you via email when a new promotional offer is available to you. Read the terms carefully to understand any conditions or expiry dates before you use the offer.

We protect your personal information on olb using industry-standard encryption and access controls. Your registration details, verification documents, and account history are encrypted both in transit (when you send data to us) and at rest (when stored on our servers). Only authorized olb staff can access your account information for legitimate purposes such as dispute resolution or fraud prevention.

We do not share your personal information with third parties except where necessary to process your transactions—for example, payment processors need your payment method details to handle deposits and withdrawals, and identity-verification services need your ID information to confirm your identity.

We retain your data in accordance with our privacy policy for regulatory compliance and dispute resolution. For details on how we collect, store, and use your information, please read our privacy policy

To contact our support team on olb, log into your account and look for the "Support" or "Help" section in your account menu or dashboard. Click on "Open a ticket" or "Contact support." A form appears where you can describe your issue, select the category (account, payment, game rules, verification, etc.), and attach any relevant documents or screenshots.

After you submit your ticket, we assign it a ticket number. We acknowledge all support inquiries within five business hours and respond with an initial assessment within one business day. Our support team operates in English and is available during standard business hours. You can check the status of your ticket in your account dashboard at any time.

For urgent account security issues, such as suspected unauthorized access, contact our support team immediately and provide as much detail as possible about the incident.