olb Privacy Policy

This page describes what we collect when you use olb and how we keep that data protected. We understand that your personal information is sensitive, particularly when you register with us, verify your identity, and provide payment details to fund your account. Our privacy commitment is to collect only the information necessary to operate olb reliably, process your deposits and withdrawals across DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts, and comply with anti-fraud regulations.

We do not share your data with advertisers, marketers, or third parties unless required by law or to complete a transaction. Your account history on olb—your football predictions on Liga 1 matches, your live-dealer sessions, your slot plays, and your esports predictions—is retained securely and accessed only by olb staff authorized to review disputes or verify account activity.

Our services are available only where local law permits. By using olb, you consent to the data practices described here.

What data we collect when you use olb

During verification, we collect additional details: a copy of your government-issued identity card (such as your KTP or passport) and potentially proof of your current address (a recent utility bill or bank statement). We cross-check this information against Indonesian government records and payment-system databases to confirm your identity and prevent fraud. Verification typically completes within one business day.

When you deposit funds, we collect your payment method details—your e-wallet identifier or your bank account number. We do not store your payment credentials directly; our payment processors handle all sensitive payment data using industry-standard encryption. We retain a record that a transaction occurred, the amount, and the date, but we do not retain your card number, wallet credentials, or bank passwords.

When you use olb, we log your account activity: your logins, your predictions and their outcomes, your deposits and withdrawals, and any disputes you raise. We use these logs to verify account access, investigate disputes, and comply with anti-money-laundering regulations.

• Registration data: email, password, full name, date of birth, phone number
• Verification data: identity document copies, address proof, government cross-check results
• Payment data: transaction history, payment method type (not stored credentials)
• Activity logs: logins, predictions, settlements, withdrawals, support tickets

How we use your data on our olb platform

We use your registration and verification data to authenticate you when you log in and to confirm your identity before processing your first withdrawal. We cross-reference this data with your payment method to ensure deposits and withdrawals match your registered identity—this protects you from unauthorized account access and helps us comply with anti-fraud standards.

We use your account activity logs to investigate disputes. If you believe a prediction settled incorrectly or your account was accessed without permission, we review the logs to verify what happened. We may also use logs to detect suspicious activity—for example, multiple rapid logins from different locations or unusually large deposits followed by immediate withdrawals—and flag these for review.

We may contact you via email or phone using the information you provided during registration to notify you about account security issues, changes to our terms, or promotional offers if you have opted in. We do not sell your contact information to third parties.

Third-party processors and data handling on olb

We work with third-party payment processors to handle deposits and withdrawals. When you transfer funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, these payment providers process your transaction and have access to your transaction details. We do not control their privacy practices; we recommend reviewing their privacy policies directly.

We may also work with identity-verification services that cross-check your KTP or passport against government records. These services receive your name, date of birth, and identity document number but not your olb password or payment information. We use these services only to verify your identity during account setup.

We do not sell or rent your personal information. If law enforcement or a regulatory authority requests your data, we comply with valid legal processes but do not voluntarily disclose your information to third parties.

How long we retain your data when you use olb

We retain your personal information—registration details, verification documents, contact information—for as long as your account is active and for a minimum of seven years after account closure. This retention period allows us to investigate disputes that may arise after you close your account and to comply with financial record-keeping requirements.

We retain your account activity logs—deposits, withdrawals, predictions, and settlements—for as long as your account is active and for seven years afterward. These logs may be required to resolve disputes or to respond to regulatory inquiries.

If your account is closed due to violation of our terms, we may retain your data longer than seven years for fraud-prevention purposes.

Your rights regarding your data on olb

You have the right to access your personal information. You can review your registration details, verification status, and account history by logging into your olb account. If you wish to update your contact information—your email address or phone number—you can do so in your account settings.

You have the right to request deletion of your account and associated data. Contact our support team to request account closure. We will close your account, but we retain your data according to our retention policy for dispute resolution and regulatory compliance. We cannot delete data that is required by law or needed to resolve an outstanding dispute.

You have the right to request a copy of your data in portable format. Contact our support team with your request; we will compile your personal information and account history and provide it to you within thirty days.

How we use cookies and tracking on olb

Our olb website uses cookies to remember your login session and your preferences (such as language setting). These cookies are stored on your device and help us deliver a faster experience when you return to our site. We also use cookies to track website performance—for example, which pages are most frequently visited—to help us improve olb.

We do not use cookies to track your activity across other websites. Third-party analytics services may set cookies on our site to measure traffic, but these services are contractually bound not to use your data for advertising purposes.

You can disable cookies in your browser settings, but doing so may prevent some features of olb from functioning correctly, such as staying logged in across multiple pages.

Contacting us about privacy on olb

If you have questions about our privacy practices or believe we have violated your privacy rights, contact our support team with details of your concern. We acknowledge privacy inquiries within five business days and investigate within thirty days. If we have made an error, we will correct it and notify you of the steps we have taken.

Our support team operates in English and is available during standard business hours. You can reach us via live chat in your olb account or by email from the contact address listed in our account dashboard.

We may update this privacy policy from time to time. Material changes—such as changes to data retention periods or new third-party processors—will be communicated to you via email at least one business day in advance. Continued use of olb after notification indicates your acceptance of the updated policy.